Inglewood Nursing Home has celebrated the retirement of an extraordinary colleague whose career at the home has spanned nearly 26 years and countless cherished memories. Pam Gillard, affectionately known as Inglewood’s “work grandma,” has bid goodbye to her role as administrator to embrace the next exciting chapter of her life.
Pam began her Inglewood journey in 1999 as receptionist. Her dedication and expertise earned her a promotion to administrator in 2007, when Inglewood became part of Canford Healthcare. Over the years, she has been a cornerstone of the home, juggling a variety of responsibilities that ranged from handling employee paperwork and DBS checks to payroll, purchase orders and giving a warm welcome to prospective residents and their families. Pam’s warm hugs, infectious laugh and caring attitude left an indelible mark on everyone she met.
Pam’s retirement marks the end of an era, one that has seen significant change and growth both at Inglewood and in the wider world. When she started in 1999:
• Tony Blair had been prime minister for two years
• The minimum wage for a 22 year old was £3.60 per hour, compared with £11.44 now
• Glenn Hoddle was England’s football manager
• Pop newcomer Britney Spears had three top ten hits, including ‘Baby One More Time’
Through the decades, Pam witnessed many landmark events. These included the death of Her Majesty, the late Queen Elizabeth II and the accession of His Majesty King Charles III, as well as the comings and goings of no fewer than seven prime ministers and 12 England football managers – all while dedicating herself to Inglewood’s staff and residents!
“Pam has been a beacon of kindness and support,” said home manager Rani Raju, who has worked alongside her for 19 years. “She’s seen so many staff come and go, and her presence has always been a constant source of encouragement. We’ll all miss her deeply.”
Pam’s connection to Inglewood goes beyond her professional life. Over the years, her family has become closely entwined with the home’s story. Granddaughters Nicole and Courtney used to be carers while Jamie, another family member, once managed reception and Pam’s daughter Justine (mother of Courtenay, Gracie and Lily) used to work as a housekeeper and also in the home’s kitchen.
As a grandmother to seven and great-grandmother to Alfie, 3, Ronnie, 9 months and 4-month-old Freddie, Pam is looking forward to spending more time with her loved ones – and her characterful cat – as she begins this new chapter.
“I’m so excited to finally use my bus pass and just go everywhere! I want to catch up with friends for coffee, some of whom I haven’t seen in years,” she shares. “We’re also planning to sell the house and move into a bungalow. It’s definitely time for a bit of decluttering and making space for the next adventure.”
Pam’s colleagues are certain her presence will still be felt at Inglewood. “She’s promised to pop in often,” Rani said with a smile. “Once you’re part of the Inglewood family, you’re here for life.”
At her retirement celebration Pam was presented with numerous cards, presents, colourful bunches of flowers and a framed montage of pictures depicting her 25 years at the home. Emotions ran high as Pam expressed her gratitude to everyone. “I’m lost for words,” she said. “I love every one of you, past and present. It’s been wonderful!”
“Pam’s retirement is a significant milestone. Her decades of service are a testament to her dedication, compassion and the incredible impact she’s had on Inglewood and the wider organisation. She’ll be sorely missed,” head of HR Emma Seamons told attendees.
“We’d like to say huge thanks to Pam for all her amazing support of Rani and the home,” added operations manager Debbie Inkersole.
As Pam steps into her well-deserved retirement, her Inglewood family wishes her all the best for the adventures ahead. Though she’ll no longer be at reception to greet visitors with her signature warmth, her legacy will remain a treasured part of Inglewood’s history. And, of course, we hope she will visit us often!
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